Fresh Works 360

Bridge the gap between your support, sales, and marketing with a fully integrated platform.

The ultimate customer engagement suite

Bridge the gap between your support, sales, and marketing with a fully integrated platform, giving you a 360° view of your customers. Wow your customers with seamless omni-channel communication and relevant data throughout the customer journey.

Give your teams a 360° view of your customers

Omni-channel Customer Engagement

Unify and manage all support, sales, and marketing communications from multiple channels on a single platform. Engage, convert, and support across email, phone, chat, mobile, and social channels.

Incontext Collaboration

No more working in silos. The missing piece for a customer problem could be with sales, support, engineering, or marketing. Enable your teams to work together to quickly and efficiently serve customers.

Integrated Experience

Provide an easy way for users to access the entire history of customer conversations, data, and marketing touchpoints such as chats and social media mentions. No more disconnected
customer experience.

Easy Customization

Easily extend the Freshworks customer engagement platform by using hundreds of apps from the marketplace or build your own app using the Freshworks developer platform.