Engage with website visitors and product users for sales and customer success.
Turn visitors into leads and customers into happy,
Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
Why YK Chat?
Engage before they exit and qualify leads with BotsEngage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.
Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.
Don’t stop with selling. Support and delight customersTalk to your users before it’s too late. Set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, or share tips and best practices.
A continuous, familiar messaging experience
Message channels help streamline conversations between visitors and your business.
With channels, visitors can pick up the subject relevant to their query, and hear back from experts in your team who have been mapped to those channels.
Team members can customize welcome messages to set context or expectations, and schedule campaigns and triggers to arrive inside channels, making conversations accessible and continuous.
Message ChannelsCategorize conversations into topic-based message channels (E.g., refunds, feedback) for setting expectations or for routing to the right groups.
Priority InboxDiscover and respond to conversations that are vital, with filtered views that sort based on time for which responses are due.
Web MessengerModern, personal, and continuous. Use emojis, videos, or words. Get all the forgotten context from chat history.
Unlimited ContactsContacts are visitors who chat with you and users. Don’t fret over deleting their data as your website traffic grows. Save and access them on any pricing plan.
Custom ViewsFilter conversations by team members, groups, and message channels, and save the views you access frequently.
Team WidgetHelp your team talk to visitors with a widget that sits right inside the CRM or helpdesk apps they are on.
Engage when it matters the most and automate your lead capture.
Reach out to visitors before they lose interest in your site. Schedule triggered messages that engage visitors and users and drive conversations.
Use segments, events, and user properties to send contextual message at the right moment and communicate proactively.
Triggered MessagingEngage visitors before they stop caring. Use advanced event and attribute based targeting to send them the right message at the right moment.
BotGenerate leads 24×7 – even when your team is offline. Let the bot exchange pleasantries, set expectations, and reduce team dependency.
CRM AutoloadA bot that does more than just operate. The leads get auto-uploaded into the CRM to help sales team focus on what they do best – Selling.
People SegmentationGroup your leads and customers based on geography, event history, or product usage. Target with precision using user properties and events.
In-app CampaignsOnboard, educate, retain, re-engage. Enable everything for great customer success.
Customized Bot WorkflowControl what your bot says and when. Set the right tone for the bot – empathetic, fun, or confident.
Auto-assign the right conversation to the right team member