YK Chat

Engage with website visitors and product users for sales and customer success.

Turn visitors into leads and customers into happy,
engaged users

Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Why YK Chat?

Engage before they exit and qualify leads with Bots

Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM.

Get all the context you need to sell smarter

With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Pull additional information from external tools to make data-backed conversations.

Don’t stop with selling. Support and delight customers

Talk to your users before it’s too late. Set up campaigns to onboard and educate new users, or retain and re-engage lapsing customers. Send announcements, get feedback, or share tips and best practices.

A continuous, familiar messaging experience

Message channels help streamline conversations between visitors and your business.

With channels, visitors can pick up the subject relevant to their query, and hear back from experts in your team who have been mapped to those channels.

Team members can customize welcome messages to set context or expectations, and schedule campaigns and triggers to arrive inside channels, making conversations accessible and continuous.

Message Channels

Categorize conversations into topic-based message channels (E.g., refunds, feedback) for setting expectations or for routing to the right groups.

Priority Inbox

Discover and respond to conversations that are vital, with filtered views that sort based on time for which responses are due.

Web Messenger

Modern, personal, and continuous. Use emojis, videos, or words. Get all the forgotten context from chat history.

Unlimited Contacts

Contacts are visitors who chat with you and users. Don’t fret over deleting their data as your website traffic grows. Save and access them on any pricing plan.

Custom Views

Filter conversations by team members, groups, and message channels, and save the views you access frequently.

Team Widget

Help your team talk to visitors with a widget that sits right inside the CRM or helpdesk apps they are on.

Engage when it matters the most and automate your lead capture.

Triggered messages

Reach out to visitors before they lose interest in your site. Schedule triggered messages that engage visitors and users and drive conversations.

Use segments, events, and user properties to send contextual message at the right moment and communicate proactively.

Triggered Messaging

Engage visitors before they stop caring. Use advanced event and attribute based targeting to send them the right message at the right moment.

Bot

Generate leads 24×7 – even when your team is offline. Let the bot exchange pleasantries, set expectations, and reduce team dependency.

CRM Autoload

A bot that does more than just operate. The leads get auto-uploaded into the CRM to help sales team focus on what they do best – Selling.

People Segmentation

Group your leads and customers based on geography, event history, or product usage. Target with precision using user properties and events.

In-app Campaigns

Onboard, educate, retain, re-engage. Enable everything for great customer success.

Customized Bot Workflow

Control what your bot says and when. Set the right tone for the bot – empathetic, fun, or confident.

Auto-assign the right conversation to the right team member

 

IntelliAssign

Auto-assign conversations to team members, according to their groups, and based on their current load and skill levels.

Assignment Rules

Assign conversations to specific team members or groups based on pre-set conditions like chat keywords, language, user properties, time of day, and more.

Groups

Create expertise-based or category-based team member groups. Route conversations to the right group, and automate assignment within a group.

Help visitors find solutions from inside the messenger

 

In-Product FAQs

Deflect common queries with an integrated FAQ browse and search experience inside the messenger, and native FAQs on mobile.

FAQ Feedback

Gather feedback with an easy upvote or downvote on FAQ content, and keep your self-service experience top notch.

Multilingual FAQs

Extend self-help to visitors in the language they prefer. Empower your team members by giving them more than 31 languages to create FAQs in.

Automate tasks. Bring your team members closer to their goals.

Give your team everything they need to focus on great conversations

SmartPlugs

Bring all the context from external apps and systems right inside the conversation view to help your team sound smarter.

Labels

Track and categorize conversations by adding labels to them.

Desktop Notifications

Alert and notify both visitors and team members of messages when they are inactive or have navigated to other pages.

Business Hours

Let your visitors know when your team is offline, and when they’ll get back. Set up automated messages that inform them this better.

Canned Response

Set up pre-formatted responses to common queries, reduce time and optimize resolution time.

Private Notes

Take pointers, log updates, record learnings. Share this with your team for collective learning.

Read Receipts

Give team members clarity on the conversation status by displaying the customer read status of a message.

Bulk Actions

Segment, assign, resolve, and respond to multiple conversations in a single action.

Measure to grow. Act on metrics in real-time.

Make data-driven decisions easy with real-time metrics

Real-time Dashboard

Get a visual summary of your team’s performance. Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.

Customer Satisfaction Ratings

Measure team member performance. Find out if it was a yay or nay for your team with CSAT ratings and subjective feedback.

Conversation Status Metrics

Examine first response times, response times and resolution times, and compare incoming conversation volume with other conversation statuses. Take stock of what is being handled and what is falling through the cracks.

Response Speeds

Identify and understand the speed of response of your team to make data driven decisions about support and quality of interaction.

Incoming Conversation Trends

Keep track of conversation volume across different times of the day and compare it with metrics from the previous week to understand trends.

Team Member Performance

Know which team members are doing well, and who needs help in real time. Find patterns on how response times or messages exchanged influence ratings.

The best of all worlds, to make smart decisions

 

Slack

Automatically convert incoming conversations into messages on a specific Slack channel. Respond to conversations right from Slack.

ClearBit

Know more about who you’re talking to. Get access to your visitor’s company details, contact information, job details, and link to social profiles to send messages that resonate.

YKworks Ecosystem

YKdesk: Convert conversations and support queries to tickets on YKdesk. YKsales: Auto-upload leads generated from chat into YKsales. Use the YKchat web widget to initiate lead conversations – engage leads, qualify, and close them – all from one place.

 Zendesk

Convert conversations coming in on YKchat as tickets on Zendesk. Manage and respond to YKchat conversations through the Zendesk inbox

Chat from beyond your desk

 

In-app Support

With in-app chat, real-time notifications, rich media and native FAQs, support users wherever they are.

Mobile App for Team Members

Engage with visitors and users on the fly with YKchat’s app for team members, designed to make selling and supporting mobile-friendly.

Push Notifications

Alert users on mobile and team members who use the app, to respond to messages, even when they are not active inside the app.

Get YK-CHAT today!