Streamline your IT service and manage internal requests from your employees.
IT service desk that's actually simple
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Everything you need for IT support
Easy to use and set up
YKservice’s modern and intuitive UI requires minimal to no training, and is customizable
to IT and non-IT needs.
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person.
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from acquisition to expiry.
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road
Increase Agent Productivity
Save precious time by quickly responding to employee questions with reusable templates.
Automate internal processes
Automate agent assignment for requests and create your own approval workflows using workflow automator to fulfil requests on time.
Get the most out of CMDB
Get complete visibility into how your configuration items (CIs) are connected to the business by visualizing all the dependencies and relationships in an interactive map.
Be on top of your KPIs
Project the key metrics for your team on a large screen to keep them updated
Improve employee experience
Auto suggest solution articles to end users when they’re trying to solve a problem.
Incident ManagementResolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency.
Knowledge ManagementCreate solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
AutomationSet up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically.
Team HuddleStart a conversation with your teammates from within a ticket. Collaborate better with a simple chat-like UI – highlight ticket information, tag a fellow agent or reply to a message.
Offer multiple services for different departments through the user-friendly service catalog so users can place and receive requests in no time.
Enable users to look up solutions from the knowledge base even before raising tickets for their issues, and let them raise requests directly from the support portal that can be customized reflect your brand’s identity.
Standardize processes and service delivery with an ITIL-aligned setup
Intuitive systems that automate mundane tasks, let you plan and track effectively, and keep the whole team on the same page.
More on ITSM
Problem ManagementIsolate problems, link it to existing or past incidents, perform root cause analyses with YKservice’s timeline of events, and minimize disruptions to the business.
Release ManagementPlan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your YKservice account.
Change ManagementPlan, rollback changes at a few clicks and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it’s rolled out.
Collaborate and align to business goals
Streamline individual and team workflow and easily collaborate with teammates and across teams in real-time.
More on Project Management
Task ManagementManage projects by organizing them into tasks and nested subtasks, and easily assign them to individual owners. Collaborate and discuss, attach files for context, view dependencies, and use the activity log to monitor progress.
Integrated ITSM PlatformTrack and manage all your assets, tickets, and changes within the single system of your service desk. Plan projects better with integrated modules, and manage all their dependencies and relationships from the single window of your portal.
Real-time Project DashboardGain complete visibility into all your projects at a glance with our simplified dashboard that shows real-time progress. View all the details you need, keep track of the project timeline, and be notified of deadline violations with our tracking indicator.
Take complete control of all your IT and non-IT assetsA comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again.
More on Asset Management
Inventory ManagementKeep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.
CMDB/ Configuration ManagementMaintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Easily identify critical assets, and analyze the impact of incidents and changes.
Contract ManagementMaintain a record of contracts with third-party vendors and be notified about expiries and approvals with the Contract Scheduler.
Asset Auto-discoveryIdentify all the assets in your organization using the Discovery tools that automatically scan for all hardware and software and periodically update the asset information as well.
Asset Lifecycle ManagementManage and track all your assets in a single view from anywhere, through all phases – be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance.
Comprehensive analytics to help you make informed decisions
Advanced metrics give you constant insight that lets you improve performance, identify problems, and plan based on successes.
More on Service Desk Reporting
Out-of-the-box ReportsGenerate pre-defined reports for incidents, changes, and assets using various filters, or choose from our curated reports. Easily identify bottlenecks, plan your purchases, and schedule reports to be shared.
Cross-Module reportsView reports based on their impact, group, type, association, or department to easily monitor service desk performance, identify problems, and make decisions within the business.
Natural Language QueryingAsk questions about your service desk data instantly using the Natural Language Querying engine. Build custom visualizations, add filters, and even ask questions using a search bar. No training required.
Custom ReportsEasily organize yours insights into tailored reports to stay on top of SLAs and service desk performance. View real-time data as presentations or schedule periodic email reports.
Interactive VisualizationsA data visualization engine automatically recommends the optimal way to present your data. Alternatively, you can browse interactive visualizations with Smartboards. Easily break down insights, plan better, and improve your performance.
Effectively engage with prospects with smart email insights and integrated telephony
The exclusive integrated game mechanics transform your internal service desk.
Freshservice’s array of third-party integrations let you use your favorite apps to manage your service desk.
Ensure only employees can sign in to your service desk by whitelisting specific IP addresses. We extend our policies to physical, application, data, operational, and regulatory compliance.
The iOS and Android apps let you provide end-to-end support within teams, view daily tasks, and remotely manage incidents, changes, service requests, and assets.