Empower your support team to work together and resolve customer issues faster.
Intuitive, feature-rich, affordable customer support software
Streamline all your customer conversations in one place
Automate your repetitive work and save time
Collaborate with other teams to resolve issues faster
Conversations made easier
Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place
Collaborations made stronger
Invite anyone – agents, colleagues, or external business partners – to discuss and solve tickets through Freshconnect
Support made more automatic
These automations will help you eliminate repetitive tasks, organize your helpdesk, and keep an eye on critical events.
Answers made available faster
Compile tutorials or DIY guides for your customers so they get answers faster and can solve simple problems by themselves.
Insights made more accessible
Monitor your teams easily and take data driven decisions to hit your support targets with customizable Team Dashboards
Keep track of conversations
Prioritize, categorize and assign tickets so you never lose track of them..
YKdesk simplifies work for your agents.
Every email, feedback, chat, or call that comes in can be converted into tickets in YKdesk. There is no more switching between multiple tools. No more missing out on follow ups and delaying replies.
Track and manage incoming support tickets from multiple channels with one inbox.
Agent Collision Detection
Ensure that multiple agents don’t wind up working on the same ticket by accident.
Perform multiple actions on a ticket with a single click by automating repeated actions.
Set deadlines for ticket response and resolution based on different business hours or categories.
Custom Ticket Status
Create custom statuses that suit your workflow to identify what stage a ticket is in.
Provide quick, consistent responses to common questions by creating pre-formatted replies.
Resolve issues together
Work together as teams to quickly and efficiently solve customer problems.
YKdesk helps you work together with team members from across the company to provide quick and consistent answers to your customers.
FreshconnectDiscuss specific parts of tickets with experts from across your company to figure out the best solutions.
Linked TicketsLink related tickets together to keep track of widespread issues and deliver consistent responses.
Shared OwnershipShare ownership of tickets with other teams without losing visibility into progress being made on the issue.
Parent-child TicketingResolve complex, multi-stage issues faster by splitting them into smaller child tickets.
Support across channelsUnify and manage all support-related communications from multiple channels on a single platform. With YKdesk’s multichannel helpdesk, your agents can reply to emails, answer customer calls and chat with customers right within the helpdesk. You can always access past interactions with any customer on any channel from a unified, single customer database. Agents can also follow up with customers and keep track of conversations by converting them into helpdesk tickets.
ChatEngage, support, and retain customers through live chat.
WebsiteLet customers raise tickets from your website and display related knowledge base articles as they type.
PhoneSet up a fully functional call center and record and track calls by converting them into tickets.
Social mediaIntegrate your company’s Facebook page and Twitter handles and manage them from within the helpdesk.
Increase your team’s productivityLeverage YKdesk’s built-in capabilities to automate repetitive helpdesk tasks. Streamline your helpdesk with automations that work around the clock, to make sure that your support process is as smooth as possible. You can automate the routine tasks in your helpdesk such as setting priorities, following up on tickets and other operational tasks thats help you run your support. This way, your team can utilize their time better and craft the perfect support experience for customers.
Ticket dispatchAutomatically assign tickets to agents and groups based on keywords, requester or properties.
Time-triggered automationExecute maintenance activities on tickets based on the time lapsed since an event happened.
Automatic email notificationNotify customers and agents automatically about the changes happening in their ticket.
Intelligent ticket assignmentAssign tickets to agents based on their current workload, skill or using the round robin method.
Event-triggered automationImplement one or more actions on specific tickets as soon as an event happens.
Help customers help themselves
Create a self service experience for customers with a knowledge base and forums.
YKdesk helps you create a seamless self-service experience.Enabling self-service doesn’t just help customers find solutions faster, but also empowers agents with the right knowledge. It also helps in reducing the ticket volume your helpdesk receives.